Author Topic: Please read before posting a bug report  (Read 6950 times)

Phil Harvey

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Please read before posting a bug report
« on: March 23, 2010, 02:44:07 PM »
If you are having a problem, please check to see if it has already been fixed in the current version of exiftool.

And when posting a bug report, please provide the following information:

1) Your system type (Windows XP, Linux, Mac, etc).

2) The ExifTool version you are using (the output of the "exiftool -ver" command).

3) The specific command line you are using (or a sample script if having problems with the API).

4) The console output from the command.

5) It is often useful to attach a sample image which exhibits the problem.  (Please keep these files small if possible -- I have limited disk space for this forum.)  Some users have reported problems uploading images to the forum.  If necessary, images may be emailed to me directly (phil at owl.phy.queensu.ca).

Thanks.

- Phil
« Last Edit: September 30, 2016, 01:53:00 PM by Phil Harvey »
...where DIR is the name of a directory/folder containing the images.  On Mac/Linux, use single quotes (') instead of double quotes (") around arguments containing a dollar sign ($).